Deutsche Telekom awards IP maintenance contract to Nokia Siemens Networks

Under a long-term contract, Nokia Siemens Networks will deliver maintenance services for Juniper Networks E-, M- and T-series routers in the IP backbone and broadband access network of Deutsche Telekom in Germany
The new service package will ensure that network incidents are avoided or quickly resolved. Among the services included are ticket handling, incident processing and troubleshooting, software maintenance and service and the exchange and repair of defective network components. Maintenance of Deutsche Telekom’s test-lab equipment is also included in the service contract.

In addition to a significant reduction in operating costs (OPEX), operational advantages are realized through processes and arrangements designed specifically for T-Com. The current and planned network expansions are considerably bolstered through service level agreements and create new ways to further improve network quality. Nokia Siemens Networks is a Juniper Networks Global Support Partner, the highest accreditation level possible for offering maintenance services on Juniper equipment.

With over 20,000 service specialists, Nokia Siemens Networks is one of the largest and most experienced communications service companies for telecommunications operators worldwide. In the Care Group alone, some 650,000 repairs are serviced and 250,000 error messages handled annually. Some 300 fixed network and 200 mobile operators worldwide depend on the company’s services, which – in a complex and convergent IP and IT world – depend increasingly on external support. A recent Gartner Group report estimates that the market for telecommunications services is growing at more than 8% a year.