TRAVEL: KLM launches airport navigation service

KLM installed beacons at all piers, KLM lounges and hallways of Amsterdam Airport Schiphol. KLM thoroughly tested the beacon technology with the help of customers in recent months.

Once passengers with the KLM smartphone app on their phones have switched on Bluetooth and connected to the internet, they receive a notification asking them if they need help to find their next gate when passing a beacon. The app shows them the route they need to take. It also tells them how long it will take them to walk there, so that they can then take this into account. The unique indoor navigation service even works if the passenger’s flight is departing from a different level. The route and time are updated every time the passenger passes a beacon.

The service is currently available for Android smartphones and will be available for iOS in the near future. Amsterdam Airport Schiphol offers free wifi.