Dubai Customs offers dedicated call centre through eGovernment’s AskDubai

Dubai eGovernment has announced that Dubai Customs has become the 15th government department to join the AskDubai service, an initiative that facilitates interaction between the government and its public through a single point of contact. Through the AskDubai call centre, the public can enquire about various services offered by Dubai Customs through multiple channels of communication.

AskDubai is a unified, bilingual contact centre connecting to government departments in Dubai through multi channels including a call centre, internet chat, e-mail and fax.

It integrates key features of Customer Relationship Management, which has become a crucial component in many IT-enabled customer care services. AskDubai utilizes industry-leading technologies that ensure each call gets immediate attention from an agent or an automated voice response system.

Salem Al Shair, eServices Director, Dubai eGovernment, said, “Dubai Customs, being one of the busiest government departments in the emirate, deals with thousands of customers each day, and joining the AskDubai service will help the department focus on its core operations, while the large volume of calls is efficiently handled by the AskDubai team.”

Customers have multiple options to communicate with AskDubai including calling 7000 40000, faxing 04-3303399, emailing [email protected] or Internet Chat with our dedicated call centre agents through the portal http://askdubai.dubai.ae