Ericsson to provide T- Mobile UK managed services for field operations

Ericsson and T-Mobile UK, part of Deutsche Telekom, have signed a five-year managed services contract to modernize the T-Mobile UK network and provide managed services with a comprehensive range of professional services.

The contract includes modernization of T-Mobile’s infrastructure, field operations and multi-vendor spare parts management.

The five-year contract that came into effect on December 1 will enable T-Mobile UK to lower operational expenses whilst maintaining high quality levels, strengthen the company’s platform for growth and improve the customer experience.

Ericsson will build on its existing UK managed service capability. Around 190 staff from T-Mobile will be transferred to Ericsson, further enhancing its service organization.

“This is an important step in the evolution of our network strategy which underpins T-Mobile’s commitment to provide a superior service experience for our 17 mln customers in the UK,” said Emin Gürdenli, Networks Director, T-Mobile UK.

Prior to this new contract, Ericsson was already T-Mobile UK‘s 3G core transformation partner. T-Mobile is a global Ericsson customer, where Ericsson supports network operations in the UK, Germany, the Netherlands, Austria, Czech Republic and the U.S.