Empost, the UAE’s national courier company is investing AED 6 million in installing an advanced IT communications system in it’s over 425-strong fleet of delivery vans and motorcycles as part of its ongoing initiatives to improve operational efficiency and customer services.
Under the communications upgrade plan, Empost courier vehicles will be equipped with the latest in wireless communication technologies such as the mobile data service, GPRS (General Packet Radio Service); the satellite-based navigation system, GPS (Global Positioning System); messaging and tracking systems. The advanced system provided by Cisco Systems updates itself automatically – the information available needs to be entered once, thereafter it will be updated automatically from time to time. The system will also provide a billing program that will make it easier to the customer to pay everything online.
In order to help its employees adapt to the new technology, Empost will be conducting training programs either locally or outside the country, for over 700 of its staff. The training is aimed at upgrading the skills of Empost staff in line with the new system, and every delivery person will then operate as a field agent. The internal training for staff will be provided in cooperation with the
Tahseen Al Malalha, Manager – Finance, Administration and IT, Empost, said, “The enhanced system will not only ensure better service to the customer, it will also contribute to greater efficiency and productivity internally. Investment in such a system was essential considering the major expansion Empost is witnessing.”
Empost will also benefit from the ‘track and trace’ technology through GPS, whereby each field agent will have a handheld scanner that will work as a tracking system, showing in real time the status of the item dispatched. Customers on the other hand can also track their parcels online after entering the password.  Â
Empost was established in May 1997 in the UAE and has evolved into a diverse service organisation with an international distribution network and infrastructure.
Some of many Empost products include Ezimail post office box clearance service; Mandoub comprehensive government PRO services; Empost Stores all over the UAE that provide access to Empost Courier services as well as postal and stationery products; and Empost Direct which is a range of specially-tailored direct mail marketing services.
