EU launches new passenger rights information campaign

According to the European Commission research shows that two-thirds of passengers are not aware of their rights. For this reason, the Commission is launching a new campaign to inform the many people gearing up to travel this summer about their passenger rights, and how to claim them if needed.

From 25 to 28 June, launch events will take place in Brussels, Athens-Piraeus and Sofia and an air passenger rights information day will be held in Warsaw.

European Commission Vice-President Siim Kallas responsible for mobility and transport will officially launch the new campaign at Brussels Zuid/Midi train station on 26 June, at the European Consumer Centre stand. Passengers will be invited during the whole day to take part in a short quiz and win gadgets.

Kallas said that "for millions of Europeans, holidays are a time to have a well-deserved rest, and the vast majority will travel without any problem. But sometimes things do go wrong. This summer for the first time, holiday-makers can travel across Europe – from London to Lisbon or Ljubljana – knowing they are covered by passenger rights under EU law wherever and however they travel. But passengers need to know their rights to be able to use their rights. This campaign will put more information in their hands," he added.

As part of a new two-year campaign, eye-catching posters will hang in airports, ports, bus and train stations across Europe, and leaflets and online information will be available in all EU languages. This new campaign builds on the existing one, and will focus particularly on raising awareness of the new maritime passenger rights, and bus and coach passenger rights.

Moreover, a campaign website has been launched covering all transport modes. The website is available in all of the EU`s official languages at