Radisson SAS Dubai wins award for trapeze smart mobile

Radisson SAS Hotel, Dubai Media City has won the ACN Award 2007 in the hospitality sector, earning industry-wide recognition for its seamless adoption of Trapeze Networks’ Smart Mobile solutions.

Radisson SAS commissioned East Meets West (EMW), the leading supplier of services and products in the telecommunication, ICT, engineering and project management sectors in the Middle East, to implement the Trapeze Networks solutions in its Dubai Media City hotel. The technology upgrade formed part of a strategic plan to improve employee performance and boost customer satisfaction through Smart Mobile’s seamless integration of hospitality applications and devices.

Trapeze Networks and EMW implemented the Smart Mobile technology in just three weeks, rolling out the entire system without interrupting day-to-day operations or inconveniencing the guests of the hotel. The Smart Mobile solutions provided full compatibility with all hotel applications, fitting very well with the existing IT infrastructure by complete integration with Avaya and Cisco IP Telephony.

“By seamlessly integrating new services like internet access anywhere within the premises, Trapeze Networks has helped increase guest satisfaction, while boosting staff efficiency and savings such as in GSM costs in locating any hotel staff on move,” said Siegfried Nierhaus, General Manager, Radisson SAS Hotel, Dubai Media City.