Software Used to Monitor Social Media and Citizen Sentiment
IRVINE, Calif.--(BUSINESS WIRE)-- Kofax® Limited (NASDAQ: KFX) (LSE: KFX), a leading provider of smart process applications for the business critical First Mile™ of customer interactions, today announced that a national government statistics bureau in Asia Pacific has expanded its investment in Kofax by leveraging Kofax Kapow™ and Kofax Altosoft Insight™ to monitor more than 20 news sources, including local newspapers, blogs and social media and other sites for comments relating to the organization. By using Kofax solutions to automate the collection of this information, the bureau gains faster insight and can be more responsive to breaking news and citizen sentiment.
The customer previously implemented Kofax flagship solutions to automate the capture and extraction of census data for over 230 million citizens. It chose Kofax Kapow and Kofax Altosoft Insight for this social media and citizen sentiment initiative because of their proven information collection, analytics and visualization capabilities and ability to deploy in less than three months.
“Many of our customers that have experienced tremendous benefits by deploying Kofax’s flagship products are now deriving even more business value by expanding their implementations to include the newer solutions in our software portfolio,” commented Howard Dratler, Executive Vice President of Field Operations at Kofax. “This government agency automated the capture of census data to save significant time and money, and has now added data integration and analytics add-ons to better engage with constituents.”
The Kofax Kapow integration and automation platform is the fastest way to acquire, enhance, and deliver information to enterprise applications. Information that was previously unattainable, unusable, or costly to integrate becomes readily consumable to drive productivity and add insight into the decision-making process.
Kofax Altosoft Insight features rapid, no-coding development, near real-time reporting, dashboard, visualization and ETL (extract, transform, load) capabilities for both data and process analytics.
The sale was comprised of more than $450,000 in software license revenue and closed during the fourth quarter of Kofax’s fiscal year 2014.
Kofax is a leading provider of smart process applications for the business critical First Mile of customer interactions. These begin with an organization’s systems of engagement, which generate real time, information intensive communications from customers, and provide an essential connection to their systems of record, which are typically large scale, rigid enterprise applications and repositories not easily adapted to more contemporary technology. Success in the First Mile can dramatically improve an organization’s customer experience and greatly reduce operating costs, thus driving increased competitiveness, growth and profitability. Kofax software and solutions provide a rapid return on investment to more than 20,000 customers in financial services, insurance, government, healthcare, business process outsourcing and other markets. Kofax delivers these through its own sales and service organization, and a global network of more than 800 authorized partners in more than 75 countries throughout the Americas, EMEA and Asia Pacific. For more information, visit kofax.com.
© 2014 Kofax Limited. Kofax is a registered trademark and First Mile, Kofax Kapow and Kofax Altosoft Insight are trademarks of Kofax Limited.
Source: Kofax Limited