Automation of IT Services Improves Service Delivery and Increases Operational and Cost Efficiencies
LONDON & SANTA CLARA, Calif.--(BUSINESS WIRE)-- Diageo (NYSE:DEO), the world's leading premium drinks business, has selected ServiceNow® (NYSE:NOW), the enterprise IT cloud company, to transform IT service management and delivery to over 30,000 employees, operating in 180 countries.
“At Diageo, we are in the midst of a global IT transformation initiative to improve service delivery while maximizing operational and cost efficiencies,” said Brian Franz, chief information officer and head of Global Business Services, Diageo. “We’ve chosen ServiceNow as a system of record to automate our IT services and to deliver better and faster service to our global base of employees and partners. We are excited to establish a firm foundation to centralize and automate the way IT and other global business services are delivered.”
Diageo is implementing the ServiceNow IT Service Automation Suite to manage the work of IT, which ensures complete visibility of services being requested of and being provided by IT globally, supporting the company’s global footprint. As part of its IT transformation, the company will also use ServiceNow Orchestration, to automate IT tasks such as employee account creation and access provisioning, supported by a ServiceNow configuration management database.
In addition to the IT Service Automation Suite, Diageo is implementing ServiceNow HR Case Management Application as a portal to its Global HR support organization and management tool for queries from our worldwide employee base. Diageo’s initial implementation of ServiceNow went live this month.
Diageo is the world's leading premium drinks business with an outstanding collection of beverage alcohol brands across spirits, beer and wine. These brands include Johnnie Walker, Crown Royal, JεB, Windsor, Buchanan’s and Bushmills whiskies, Smirnoff, Cîroc and Ketel One vodkas, Baileys, Captain Morgan, Tanqueray and Guinness.
Diageo is a global company, with its products sold in more than 180 countries around the world. The company is listed on both the New York Stock Exchange (DEO) and the London Stock Exchange (DGE). For more information about Diageo, its people, brands, and performance, visit us at www.diageo.com. For our global resource that promotes responsible drinking through the sharing of best practice tools, information and initiatives, visit DRINKiQ.com.
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