June 30, 2014 17:08 UTC

Turkcell Global Bilgi Recognized as the “Best Customer Service – Outsourced Mega Center ” at ContactCenterWorld.com’s EMEA Awards

ISTANBUL--(BUSINESS WIRE)-- Turkcell’s (NYSE:TKC) (BIST:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey’s leading customer management center, added another accolade to its track-record of international recognition with its success at the ContactCenterWorld.com awards. Turkcell Global Bilgi won the first place in the “Best Customer Service – Outsourced Mega Center ” category at the organization’s regional awards ceremony covering Europe, Middle East and Africa (EMEA).

The regional award paves the way for the global finals – “Top Ranking Performers Conference” – which will be held in Las Vegas in November. Turkcell Global Bilgi was deemed worthy of the EMEA award due to its success in attaining high customer satisfaction levels, which is a result of the company’s focus on ensuring employee job satisfaction and creating a positive work environment. Developing differentiated solutions for different customer segments was one of the elements that set Turkcell Global Bilgi apart from its peers.

Turkcell Global Bilgi’s General Manager Bahadir Pekkan emphasized the role of employee satisfaction in the company’s vision for success, and stated that the international recognition confirms the validity of this approach. “Having received the first prize in other categories in the previous years, we are very happy to get the top award in such an important category at this year’s ContactCenterWorld.com EMEA awards. We are looking forward to representing our country at the global finals in November,” said Pekkan in his remarks.

Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999. Today, it is Turkey's leading customer management center and ranks among the country's biggest 500 companies. With its 24 locations in Turkey and abroad, Turkcell Global Bilgi serves 70 million people in Turkey and a total of 10 million people in Ukraine, Russia and Germany. It has recently been recognized as the “Best Large Contact Centre” and the “Best of the Best” at this year’s European Call Centre & Customer Service Awards (ECCCSA).

ABOUT TURKCELL: Turkcell is the leading communications and technology company in Turkey, with 34.8 million subscribers as of March 31, 2014. Turkcell is a leading regional player with its approximately 70.1 million subscribers in nine countries as of March 31, 2014. It has become one of the first among the global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is continuously working to provide the latest technology to its customers. Turkcell Superonline, a wholly owned subsidiary of Turkcell, is the first telecom operator to offer households fiber broadband connection at speeds of up to 1,000 Mbps in Turkey. As of December 2013, Turkcell’s population coverage is at 99.49% in 2G and 86.17% in 3G. Turkcell reported a TRY2.9 billion (US$1.3 billion) revenue with total assets of TRY21.5 billion (US$9.8 billion) as of March 31, 2014. It has been listed on the NYSE and the BIST since July 2000, and is the only NYSE-listed company in Turkey. Read more at www.turkcell.com.tr

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Hande Aşık, Tel: +90-532-910 6471
International Media Relations
Turkcell Corporate Communications
Email: hande.asik@turkcell.com.tr
Duygu Nergiz, Tel: +90-212-329-8080
Head of Strategy & Client Relations
Edelman Turkey

Source: Turkcell